Eric A. Silva
Advertisement announcing the launch of 24/7 Online Learning Support.
Coming Soon Website Banner

Blackboard Student Services Help Desk Communication Plan

This post was originally posted on the Blackboard Community Site.

During BbWorld our team was asked several questions on how we advertised 24/7 Support. In the spirit of sharing, below is our communication plan on how we announced the rollout of Blackboard Student Services for our after-hours and weekend help desk support.

How we notified our users

  • Blackboard Module.
  • Announcement in the University Newsletter.
  • Graphic on Campus TVs.
  • Graphic on Campus Kiosks.
  • Advertisement in the Student Newspaper.
  • Inclusion in our Blackboard Course Template.
  • Banner on our department website.

Examples

Advertisement announcing the launch of 24/7 Online Learning Support.
Coming Soon Website Banner
Advertisement announcing the launch of 24/7 Online Learning Support.
Website Banner

 

Screenshot of the 24/7 Blackboard Support Information in the course template.
Support Information in Blackboard Course Template.
Screenshot of the 24/7 Support Module in Blackboard.
Blackboard Module.

Eric Silva

Eric is an Instructional Designer at The University of Texas Rio Grande Valley and a Graduate Student at Boise State University. Learn more about me.

Add comment

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.