Eric A. Silva

Blackboard wants your feedback: How Do You Find Help?

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How Do You Find Help and Where? – Feedback Wanted!
The Blackboard UX team is conducting a user research study to redesign and help improve the way you find help for all Blackboard products. After conducting the survey, you may be contacted directly for a more in depth focus group or interview. We appreciate your feedback in ensuring we are providing the best and most convenient access to help in using our products.

Who: Faculty, Students and System Administrators. This is not specific to Learn users. If you are not one of these roles, please forward to those on campus who can offer valuable feedback. The more the better!

What: Please click on this link, or copy into your browser: https://bbuxresearch.wufoo.com/forms/survey-getting-help/

When: The survey will remain open for one week, it will close on Thursday, November 6th COB.

*Thank you for your time and feedback! If you have any questions, please contact marissa.dimino@blackboard.com.

Eric Silva

Eric is an Instructional Designer at The University of Texas Rio Grande Valley and a Graduate Student at Boise State University. Learn more about me.

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