Eric A. Silva

Integrating a 24/7 All-in-One Support Center in Blackboard

Summary

As the growth in online and hybrid courses rapidly increase, it is key that students, faculty, and staff are equipped with the necessary support services. Join The University of Texas Rio Grande Valley as they highlight their implementation of a support center that provides proactive assistance and 24/7 live support, all within one integrated ticketing system. Presenters will share their rollout of Eesysoft Support and Messaging, and Blackboard Student Services Help Desk.

Presenters

Eric Silva
Course Developer
The University of Texas Rio Grande Valley

Edith DeLeon
Instructional Developer Designer I
The University of Texas – Rio Grande Valley

Francisco Garcia
Director for Online Learning
The University of Texas Rio Grande Valley

Mieke Post
General Manager
EesySoft

Eric Silva

Eric is an Instructional Designer at The University of Texas Rio Grande Valley and a Graduate Student at Boise State University. Learn more about me.

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