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Blackboard Student Services Help Desk Communication Plan

Eric Silva
July 25, 2018
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This post was originally posted on the Blackboard Community Site.

During BbWorld, our team was asked several questions about how we advertised 24/7 Support. In the spirit of sharing, below is our communication plan on how we announced the rollout of Blackboard Student Services for our after-hours and weekend help desk support.

How we notified our users

  • Blackboard Module.
  • Announcement in the University Newsletter.
  • Graphic on Campus TVs.
  • Graphic on Campus Kiosks.
  • Advertisement in the Student Newspaper.
  • Inclusion in our Blackboard Course Template.
  • Banner on our department website.

Examples

Advertisement announcing the launch of 24/7 Online Learning Support.
Coming Soon Website Banner
Advertisement announcing the launch of 24/7 Online Learning Support.
Website Banner
Screenshot of the 24/7 Blackboard Support Information in the course template.
Support Information in Blackboard Course Template.
Screenshot of the 24/7 Support Module in Blackboard.
Blackboard Module.

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Eric Silva

Eric is a Systems Analyst and Blackboard Administrator at The University of Texas at San Antonio, and a graduate from Boise State University. Learn more about me.

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