Eric A. Silva

TxDLA 2019: Integrating a 24/7 All-in-One Support Center in Blackboard

Summary

As the growth in online and hybrid courses rapidly increase, it is key that students, faculty, and staff are equipped with the necessary support services. Join The University of Texas Rio Grande Valley as they highlight their implementation of a support center that provides proactive assistance and 24/7 live support.

Presenters

Eric Silva
Instructional Designer
The University of Texas Rio Grande Valley

Mary Lou Canales
Instructional Technology Support Specialist
The University of Texas Rio Grande Valley

Eric Silva

Eric is an Instructional Designer at The University of Texas Rio Grande Valley and a Graduate Student at Boise State University. Learn more about me.

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